New Car Buying Tip: Jaguar tops JD Power customer sales satisfaction survey

The results are in from J.D. Power and Associates' latest annual Sales Satisfaction Index Study, and Jaguar has leapt back up to the top position that it occupied for three of the four past years before dropping last year to third. The study surveyed some 36,000 buyers and leasers of new cars on their dealership experience, taking into account the dealership's facility, the individual salesperson, the paperwork and finance process, vehicle delivery process and price as criteria for their overall satisfaction. Jaguar dealers scored particularly high in the delivery, paperwork and price categories by properly explaining their vehicle's features, delivering the vehicles in excellent condition and offering good value compared to its competitors.

Not surprisingly, premium brands scored highest on the list, with HUMMER, Lexus, Cadillac and Mercedes joining Jaguar in the top five. More surprisingly, however, is that Asian brands scored particularly low in the study. Along with Chrysler LLC brands Dodge and Jeep, Mazda, Nissan and Mitsubishi were among the bottom five, with Honda, Toyota, Scion, Subaru, Suzuki and Hyundai also coming in below the industry average. Overall, however, overall customer satisfaction in the dealership experience rose again this year, indicating a concerted effort by automakers to make their customers happy right out of the gate. As well they should be, as JD Power reports that customers faced with an unsatisfactory sales experience are three times less likely to service their new car at the dealership where it was purchased and are likely to dissuade an average of six people from buying their new car there. For more details, check out the press release after the jump.

[Source: J.D. Power and Associates]

Continue reading Jaguar tops JD Power customer sales satisfaction survey

Jaguar tops JD Power customer sales satisfaction survey originally appeared on Autoblog on Thu, 20 Nov 2008 16:18:00 EST. Please see our terms for use of feeds.

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Filed under: Hybrids/Alternative, Green

click to visit AutoblogGreen

Joining in the massive Autoblog crew at the LA Auto Show, AutoblogGreen saw the show through our green-tinted glasses. The big surprise, natch, was the FC Sport concept but we also oohed and ahhed over the 2010 Lexus RX 450h and the Ford Fusion hybrid. And all these:

AutoblogGreen for 11.20.08 originally appeared on Autoblog on Thu, 20 Nov 2008 06:01:00 EST. Please see our terms for use of feeds.

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Filed under: Car Buying, Time Warp, Etc.

300 horsepower. Not too long ago, that was a number to brag about. Nowadays, minivans edge close to that number, making 500 or even 600 horsepower the new 300. While the proliferation of big horsepower might scare the beejeezus out of average drivers, car lovers see it as an opportunity to get a musclebound automobile at a fire sale price. If you've got a need to have the latest, best stuff, then the idea of picking up 300 still-exciting horsepower under the hood of something interesting from the last two decades might not do it for you, but the idea that you can get 300 horsepower for less money than an Aveo has a real appeal to us. Next Autos has whipped up a list of what they think are some of the better options in the sub-10K marketplace that pack the magic triple-hundred rating. We agree with some of the picks, one we've even singled out in the past as a Future Classic, but as is the case with any list, opinions will vary. One thing to bear in mind when contemplating the purchase of some of these cars is that while the price of entry might be pleasant, service costs can add up to monumental sums. Not that maintenance costs would stop us from being suckers for the roar of enraged pistons and the firm shove of hundreds of horsepower. Hit the link to see if the list is right on or full of beans.

[Source: Next Autos/Winding Road, Photo: Edmunds]

Such a deal: Ten 300-hp used cars under $10K originally appeared on Autoblog on Thu, 20 Nov 2008 08:59:00 EST. Please see our terms for use of feeds.

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Filed under: LA Auto Show, Hybrids/Alternative, Green, Tech, Honda

Click above for high-res image gallery of the Honda Insight Eco Assist dashboard

There's more to driving green than just the car you choose. The way you pilot the vehicle makes a huge impact on your fuel mileage, and automakers are now beginning to endow their new wares with technology that teaches you how to drive green. Honda's upcoming Insight is a perfect example, with its new Eco Assist dashboard that keeps tabs on the driver's right foot and relays information back via a color-changing speedometer and and "economy scoring function." Honda aims to make "the hybrid experience more fun and rewarding" with these technologies -- kinda like a video game -- that are activated by a green ECON button on the dash. When pressed, the CVT transmission changes modes and computers adjust the operation of the A/C, stop the engine from idling sooner and increases regenerative braking capabilities.

With this announcement, Honda joins Ford in the eco-dash wars. The Blue Oval recently revealed its LCD gauge cluster called SmartGauge with EcoGuide, which will debut in the 2010 Ford Fusion Hybrid and Mercury Milan Hybrid. The tech wars are heating up fast and new innovations such as these green gauge clusters may make driving a rewarding experience for a completely new reason. Progress?

Gallery: LA 2008: Honda Insight Eco Assist